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Terms & Conditions

1. Status of These Terms

a). These terms and the documents referenced in them create a legal agreement between you (“you”) and HealthClic Ltd, a company registered in England and Wales under company number 09892983, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ (“we”, “us” or “our”) in relation to the HealthClic website at www.healthclic.co.uk (this is referred to in these terms as the “Service”). You agree that by accessing and/or using the Service, you are agreeing to these terms and our Privacy Policy.

b). You agree that you are a private individual at least 18 years old and are present in the United Kingdom at the time you use the Service. You agree that you are the patient who wishes to receive the Service or are accessing the Service on behalf of a patient who has given you consent to act on their behalf. If the patient is under 18 you can access the Service on their behalf on the condition that you are the patient’s parent or guardian.

c). You can access these terms at any time at [www.healthclic.co.uk/terms]. We reserve the right to update these terms from time to time by posting the updated version on our website. We may do so because we change the nature of our products or services, for technical or legal reasons, or because the needs of our business have changed. You agree that if you do not accept any amendment to our terms then you shall immediately stop accessing and/or using the Service and our contract with you will terminate. If you carry on using our Service you will be deemed to have accepted these terms.

d). Your attention is in particular drawn to the way that we limit our liability to you under section 3.d and sections 10 and 13 below.

e). Your attention is also drawn to section 16.b which describes how we will use your personal information and confirms your consent to this.

f). You agree that you waive any rights to cancellation of Services you request from Doctors other than as set out in these terms.

g). The medical services in respect of which details are listed on the Service are promoted and provided by the relevant medical professional you book a consultation with. Not by us. Our role and responsibility is limited to listing details of medical professionals, and arranging bookings and collecting payment on behalf of our Doctor partners. HealthClic cannot be responsible for late arrival or cancellation by a Doctor, or for the quality of care they provide.

h). HealthClic is not intended to be an emergency service and we cannot guarantee that a Doctor will be available to visit you. If you believe that you or the relevant patient (as applicable) requires urgent medical care, we advise you to call the emergency services (999) immediately.

i). If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your request for services. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivery to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice.

j). If you have any questions about these terms or the Service, you may contact us by email at info@healthclic.co.uk

2. Definitions

a). For ease of reference the following terms shall having the following meanings in these Service Terms of Use:

b). “ASAP Booking” means a request for Consultation which you make on an ‘as soon as possible’ basis, instead of a specific future time and date.

c). “Booking” means a contract for the provision of a Consultation entered into between you and the Doctor by means of the Service, which includes an ASAP Booking;

d). “Consultation” means any in-person medical consultation and related services which we list on behalf of a Doctor in a Doctor Listing;

e). “Doctor Listing” means a listing in the Service setting out a description of the Doctor, the price for the Consultation, and any Doctor Terms and Conditions;

f). “Doctor” means a medical professional, independent of HealthClic, which promotes its private medical consultation services via the Service;

f). “Doctor Terms and Conditions” means any Doctor terms and conditions and/or terms of business highlighted in the Doctor Listing;

h). “you” and “your” means you, any person who browses or uses the Service;

h). “Service” has the meaning in section 1.a above.

3. Our contract with you

a). Our acceptance of your request to access the Service through our website will take place when you click ‘Confirm’ in the Booking confirmation email formally accepting our terms and conditions, or at the point which you attend the consultation, at which point a contract will come into existence between you and us.

b). The Service will connect you with Doctors who can make home visits to your area on terms which you can accept when you select a Doctor for a Consultation. We carry out checks to check documents showing that the Doctors are properly licensed to provide on-call medical consultations and provide diagnoses in-person. We also perform checks to establish that they hold professional indemnity insurance; that they have not been convicted of any relevant or significant crime or criminal activity; and that they are in current good standing with the General Medical Council.

a). The Service will connect you with Doctors who can make home visits to your area on terms which you can accept when you select a Doctor for a Consultation. We carry out checks to check documents showing that the Doctors are properly licensed to provide on-call medical consultations and provide diagnoses in-person. We also perform checks to establish that they hold professional indemnity insurance; that they have not been convicted of any relevant or significant crime or criminal activity; and that they are in current good standing with the General Medical Council.

c). The Service is designed to enable users to make an appointment for a Consultation with a Doctor. Consultations are provided by the Doctor, and not by us. HealthClic is responsible only for listing Doctor Listings and processing payment on behalf of the Doctor. The content of the Doctor Listing on the Service is entirely the responsibility of the Doctor. What this means is that when you use HealthClic to book a Consultation, it will create two legal contracts:

  • i. one contract between you and HealthClic, under which we provide to you the means of booking and paying for the Consultation by means of the Service. That contract is made on these Service Terms of Use and you accept these terms by clicking ‘Confirm’ in the Booking confirmation email; and
  • ii. a further contract will come into existence between you and the relevant Doctor for provision of the Consultation to you when you accept their terms and conditions at the price listed in the Doctor Listing. That contract is made by clicking ‘Confirm’ in the Booking confirmation email. That contract may include separate Doctor Terms and Conditions – we require Doctors to set these out in the Doctor Listing.

d). All Doctor Listings on the Service are listed by HealthClic on behalf of Doctors. As a result, we are not (and cannot reasonably be) responsible or liable to you for anything in relation to the promotion of the Doctor or a Consultation or the Service insofar as the law permits.

e). While Doctors may possess their own profiles on the Service, we do not represent, endorse or recommend any Doctor, the quality of their work or the value and quality of their advice and service.

f). The Doctors on the Service are not our employees. We are not a provider of healthcare or medical services. We have no involvement in your medical diagnosis or any medical treatment.

g). You should consult with your usual general medical practitioner before seeking any new treatment or before you alter, suspend or initiate any change in your current medical treatment or regime

h). Subject to this section, these terms will remain in full force and effect while you use the Service. Provided you are not in the course of receiving Services from Doctors, you can always end the contract between you and us as set out in these terms in a notification to us by email at any time.

4. Bookings

a). To set up an account in order to request a Consultation you will be required to provide the Doctor and us with certain information about you including;

  • i. name
  • ii. date of birth;
  • iii. telephone/mobile number;
  • iv. email address;
  • v. address where you would like the Doctor to attend;
  • vi. details of a next of kin or emergency contact;
  • vii. consent form;
  • viii confirmation of identification;
  • ix. bank details;
  • x. name of guardian/contact where appropriate;
  • xi. details of your current NHS General Medical Practitioner.

b). To request a ‘one-off’ Booking without setting up an account you will be required to provide the Doctor and us with certain information about you including;

  • i. name
  • ii. date of birth;
  • iii. telephone/mobile number;
  • iv. email address;
  • v. address where you would like the Doctor to attend;
  • vi. details of a next of kin or emergency contact;
  • vii. bank or card details

c). Should you be unable to provide us with any of the information above or, if you do not, within a reasonable time of us asking for it, provide us with this information, or you provide us with incomplete or incorrect information, we may end the contract. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

d). After requesting a Consultation you will receive an email confirming your Booking and you will be requested to click ‘Confirm’ noting your acceptance of these terms (see clause 3.a which deals with acceptance) and/or your acceptance of these terms will be confirmed by verbally booking the appointment. Your chosen Doctor will then contact you by telephone on the number you have provided in order to ascertain that a Consultation is suitable or whether a referral to a clinic/hospital/other healthcare professional would be more appropriate. If your chosen Doctor ascertains that a referral is more appropriate, you will not be charged for your Booking.

e). You are responsible for ensuring that the premises in respect of which you book the Consultation are suitable, safe and lawful for the purposes of the Consultation. If they are not then, among any other rights or remedies of us or the Doctor, the Doctor will be entitled to refuse to provide the Consultation and you will not be refunded the Consultation charge.

f). Once you book a Consultation through the Service in accordance with these Service Terms of Use and the Doctor Listing, we will take payment for it on behalf of the Doctor. Your Booking confirmation email will confirm your Booking and your Doctor’s acceptance of your request for a Consultation.

g). We require our Doctors to ensure that all information provided by them in a Doctor Listing is accurate, complete and not misleading in any way. But given the large number of Doctor Listings, we cannot verify the information which they provide to us. It is the Doctor’s responsibility to ensure that the Consultation as set out in the Doctor Listing is available and accurately described. We are not therefore responsible for any inaccuracies in the Doctor Listing.

h). As a consumer, you may have legal rights against us or the Doctor in relation to failures to provide the Service in accordance with these terms, any Consultation that is not provided in accordance with reasonable skill and care, or his/her medical professional obligations, or if the Consultation is not as described in the Doctor Listing. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Service Terms of Use will affect your statutory rights.

i). It is your sole responsibility to check with a Doctor as to any medical or health-related conditions which might affect you or anyone else receiving the Consultation or any related services (for example without limitation, allergy information and health issues).

j). Following your Consultation should your Doctor refer you to any third party services such as medical specialists and/or nutritionists we do not accept any liability for any treatment and/or advice you receive as a result.

k). You are not under any obligation to purchase any ongoing goods or services by virtue of booking a Consultation.

5. Cancellations

a). Where you cancel a Booking or ASAP Booking within 5 minutes of you clicking ‘Confirm’ in your Booking confirmation email and/or within 5 minutes of verbal confirmation for the Booking to be made, you will receive a full refund of the agreed charges.

b). Additionally, you have the right under consumer legislation to cancel Bookings (which are not ASAP Bookings) up until 6 hours before the scheduled time of the Consultation (but no later in any event than 14 days from the date the Booking was agreed). You acknowledge that this right to cancel does not apply to ASAP Bookings.

c). Where you cancel an ASAP Booking more than 5 minutes after clicking ‘Confirm’ and/or more than 5 minutes after verbal confirmation for the Booking to be made, we reserve the right to charge you [50%] of the total Doctor’s charges of your requested Consultation which may be found in your Booking confirmation email.

d). In exceptional circumstances the Doctor may need to cancel the Booking due to unforeseen circumstances; we require Doctors to notify us of this by 12:00 midnight on the evening of the day that the Booking is made, or (for ASAP Bookings) within 5 minutes of the Booking being notified to them. We will notify you as quickly as possible in the event of cancellation by a Doctor by contacting you by email and telephone on the details you have provided. For an ASAP Booking, we will notify you as quickly as possible by telephoning you up to three times and also emailing you. We will also inform you of the details of an alternative Doctor where available.

6. Arranging Consultations for Other People

a). If you are not the patient in respect of whom the Consultation is required, you can arrange a Booking for that patient on condition that:

  • i. The patient is under 18 years of age and that you are the patient’s parent or guardian; or
  • ii. The patient has given you their consent to make the Booking and disclosed to us and to the Doctor their personal data as necessary to facilitate the Consultation.

b). You must make it clear when requesting the Booking that you are not the patient, but the parent, guardian or person given authority to make the Booking on behalf of the patient.

c). You must be present throughout the entire Consultation if the patient is under 18. You may be present throughout the Consultation if the patient is over 18 and that patient has consented to you attending. We do not provide chaperones to attend Consultations. If at any point you request a chaperone the Doctor will not be able to continue with the Consultation and the Doctor will refer to you to a suitable clinic/hospital/other healthcare professional.

d). The Doctor will not undertake intimate examinations. If at any point the Doctor determines that an intimate examination is necessary the Doctor will not be able to continue with the Consultation and the Doctor will refer to you to a suitable clinic/hospital/other healthcare professional to undergo the examination.

e). Each Consultation is limited to dealing with one medical issue for one person only.

7. Payment for Consultations

a). Charges listed for Consultations include VAT where applicable unless it is stated otherwise in the Doctor Listing.

b). When you agree a Booking with a Doctor by means of clicking ‘Confirm’ in the Booking confirmation email, you have created a binding contract with the Doctor on their terms for delivery of the Consultation in exchange for payment of the agreed charges.

c). You are responsible for ensuring that you are available to meet the Doctor at the premises specified in your Booking at the time specified in the Booking. To be clear, if you (or, if applicable, your child or person who has given authority for you to make the Booking on behalf of) are unavailable to meet with the Doctor at the agreed time and place, you will not be entitled to a refund of the charges paid in respect of the Booking unless you have cancelled the Booking in accordance with these terms.

d). The Service contains details of Doctors and it is possible that, despite HealthClic’s efforts, some of the pricing information shown for certain Consultation is incorrect. While we will undertake all reasonable efforts to ensure the information provided on our website is accurate, no liability is accepted in relation to the payment of fees to Doctors.

e). You will be invoiced for each Consultation at the end of the day of the Consultation. Payments are taken automatically by means of our payment service provider (currently Barclaycard EPDQ and GoCardless). By making a Booking you agree to us and our payment service provider authorising or reserving a charge on your payment card or other payment method for the charges agreed in respect of any Booking, immediately for collection of the funds.  If you are late completing payments, HealthClic has a right to charge a late fee at the current rate of interest plus BOE base rate. The processing of any such payments will be subject to that third-party’s terms of service and privacy policies. Barclaycard’s terms of service are here – https://www2.barclaycard.co.uk/business/terms-of-use – found in PDF attached under “Payment Acceptance Online Services Terms & Conditions”. GoCardless’ terms of service are here – https://gocardless.com/legal/. We cannot accept any liability for any damages (whether direct or indirect) caused as a result of any act or omission of the payment service provider.

f). In advance of your making a Booking, we will notify you of the Doctor’s charges for the duration of the Consultation. The duration of the Consultation is measured from the time that the Doctor arrives at the premises you specify in the Booking.

g). Appointments are scheduled to last up to 1 hour. If you think that your Consultation will require longer than 1 hour, you should make a Booking for two consecutive Consultations. If you book a single appointment and your Consultation lasts longer than 1 hour and 20 minutes, you will be charged on a pro rata basis for each additional 10 minutes of extended Consultation time in accordance with our standard fees. The Doctor will notify you of the total fees at the end of the Consultation in this case.

h). We do not accept insurance or other health coverage as payment and the charges for a Consultation may not be covered under any health benefit plan or insurance coverage plan. You will be fully responsible for all fees incurred by you through your use of the Service. You are solely responsible for all Consultation fees.

8. Use of the Service

a). Whilst you are in compliance with these terms (including the Acceptable Use Policy below), we grant you a non-exclusive, non-transferable, personal, revocable limited licence to access and use the Service (but not the related object and source code) for your own personal private use, in each case provided that such use is in accordance with these terms. You agree not to use the Service for anything else.

b). You are responsible for the internet connection and/or mobile charges that you may incur for using the Service. You must ask your internet access provider or mobile operator if you don’t know what these charges will be, before you use the Service.

c). We have the right to suspend, withdraw or modify the Service (in whole or in part) without liability to you in the following circumstances: for technical reasons (such as maintenance, or technical difficulties experienced by us or on the internet); to allow us to improve the usability of functionality of the Service; where we have legal reasons for doing so (including privacy or other legal objections to the content or functionality of the Service); because it is no longer economically viable or efficient to provide the Service.

d). You acknowledge that the Doctor is obliged to make notes of any Consultation and you agree that you consent to this. We will not be responsible for providing a copy of your notes and you will be responsible for obtaining a copy of any notes from the Doctor and for storing and forwarding them to any other medical professional. The Doctor may send the notes to your usual general practitioner with your consent.

e). You agree that you will not (and you will take full responsibility to ensure that no other person present at the Consultation will):

    • i. use any abusive language to any Doctor;
    • ii. request any other service from the Doctor other than that specified by or related to the Booking;
    • iii. provide the Doctor with a safe working environment and not act in any manner which is or which could reasonably be considered by the Doctor to be sexual, threatening harassing, intimidating, or aggressive, or which might make the Doctor uncomfortable;
    • iv. ensure that you are not intoxicated at the time of the Consultation;
    • v. attempt to make any payment (in cash or otherwise) to the Doctor other than through the Service.

f). You acknowledge that all Doctors are governed by GMC (General Medical Council) rules and regulations – ‘duties of a doctors’, and may, in exceptional circumstances have to break confidentiality to inform social services if there are any adult or child safeguarding concerns. Additionally, if there is an immediate risk or danger to patients and/or the public Doctors are obliged to inform relevant authorities including the police, social services and/or the patient’s regular GP or other doctor.

g). Without limiting the rights of us or the Doctor, if you do not abide by the terms of this section 8, the Doctor will be entitled to cancel or end the Consultation and not refund any charges to you.

9. Accounts

a). If you set up a user account with us as a member or one-off service user, you agree that you shall take all steps necessary to protect your log in details and keep them secret. You agree that you shall not give your log in details to anyone else or allow anyone else to use your log in details or account. In these terms, references to “log in details” or “account” include your log in details and account for Facebook, Twitter or any social network or platform that you may allow the Service to interact with. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms. If you know or suspect that anyone other than you knows your log in details including user identification code or password, you must promptly notify us at info@healthclic.co.uk.

b). Subject to Clause 14, if you fail to keep your login details confidential, or if you deliberately or unintentionally share your login details or account with someone else, you accept full responsibility for the consequences of this and agree to fully compensate us for any losses or harm that may result.

c). We will not be responsible to you for any loss that you suffer as a result of an unauthorised person accessing your account and using the Service and we accept no responsibility for any losses or harm resulting from its unauthorised use, whether fraudulently or otherwise.

d). If you notice an unauthorised use or breach of your user account, you must notify us immediately at info@healthclic.co.uk

10. Disclaimer – No control over Doctor Listings, No Warranty regarding the Service

a). We do not create the content of any Doctor Listings in the Service. The Doctor Listing is not produced by or for us, nor comprehensively verified by us. Therefore we do not guarantee the accuracy, integrity or quality of that Doctor Listing. Under no circumstances will we be liable in any way for any Doctor Listing, including, but not limited to, any errors or omissions in any Doctor Listing, or any losses or harm of any kind resulting from the use of any Doctor Listing made available via the Service.

b). If our performance of the Service is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.

c). The Service is provided “as is”, “as available”. To the maximum extent permitted by law, we disclaim any and all warranties, express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement of proprietary rights, and any other warranty, condition, guarantee or representation. You acknowledge that we cannot reasonably guarantee, and do not guarantee, that the Service will always work properly. We make no warranty that the Service will meet your requirements, will be available on an uninterrupted, timely, secure or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal or safe.

11. Your conduct in relation to the Service

a). You must comply with all laws applicable in the UK or any other location that you access the Service from. If any laws applicable to you restrict or prohibit you from using the Service, you must comply with those legal restrictions or, if applicable, stop accessing and/or using the Service.

b). You must at all times abide by HealthClic’s Acceptable Use Policy found at the bottom of these Terms.

12. Your breach of these terms

a). We reserve the right to suspend or terminate your access to the Service (including by deleting your account) if we reasonably believe that you are in material breach of these terms (including by repeated minor breaches) including by:

      • i. Failing to make payments when due and within [30 days] of us reminding you that payment is due
      • ii. Failing to provide us with information as required under these terms
      • iii. Failing to allow us to access your premises
      • iv. Breaching the terms of section 8e.

Any significant breach, including any breach of section 11, is likely to be considered a material breach.

b). If we end the contract in the situations set out in section 12a we will refund any money you have paid in advance for services, we have not provided but we may retain payments made to us to compensate us for reasonable costs we have directly incurred in arranging for services to be provided to you.

c). Upon termination of your rights under these terms, your right to access your account and use the Service will terminate immediately. You understand that any termination of your account may involve deletion of your user content associate with your account from our live databases. We will have no liability to you whatsoever for termination of your rights under these terms and sections 10 and 13 will remain in effect even after termination.

13. Limitation of Liability

a). We accept liability for death or personal injury resulting from our negligence or that of our employees or agents (which does not include any Doctor), and for losses or harm caused by fraud by us or our agents, or any other liability which may not by law be excluded.

b). We only supply the Service for your own individual domestic and private use. You agree not to use the Service in the course of any business, or for any commercial, business or re-sale purpose. We therefore have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity

c). Subject to section 13(a) we are not responsible for:

      • i. any losses in relation to your receiving or not receiving the Consultation;
      • ii. losses or harm not caused by our breach of these terms or negligence; or
      • iii. losses or harm which are not reasonably foreseeable by you and us at the time of you agreeing to these terms including iv. those losses which happen as a side effect of foreseeable losses. This could include loss of data, loss of opportunity, service interruption, mobile device failure or financial loss; or
      • iv. technical failures or the lack of availability of the Service, and/or social media channels linked to the Service. Access to, and use of, the Service is at your own discretion and risk, and you will be solely responsible for any damage to your devise or computer system, or loss of data resulting therefrom.

d). Subject to section 13(a) we will provide the Service as required by law and with the same skill and care as other similar Service providers, but you acknowledge that your only right with respect to any problems or dissatisfaction with any of the Service is to discontinue your use of that Service and we are not responsible or liable for any interruptions or errors that you may experience while using the Service.

e). Subject to section 13(a) above, our total aggregate liability to you in respect of any loss or damage suffered by you which arises out of your use (or any other person’s use on your behalf) of the Service is limited to [150%] of the fees you have paid to the Doctor in respect of the provision of services which give rise to liability under these terms.

14. Intellectual property

a). You acknowledge that all copyright, trade marks (including ‘HealthClic’ and the HealthClic logo), and other intellectual property rights in and relating to the Service (other than the content of Doctor Listings, which remain the property of the Doctor) are owned by us or licensed to us by our partners.

b). You must not copy, distribute, make available to the public or create any derivative work from the Service or any part of the Service unless we have first agreed to this in writing. You must not use any HealthClic trade marks (including ‘HealthClic’ and the HealthClic logo), or other intellectual property rights in and relating to the Service without our prior written consent.

c). If you submit comments, ideas, or feedback to us, you agree that we can use them without any restriction or compensation to you. If we accept your submission, we do not waive any rights to use similar or related ideas or feedback previously known to us, developed by our employees, or obtained from sources other than you.

15. Legal or Complaint Notices

a). Most concerns can be solved quickly by contacting us at info@healthclic.co.uk. If you have a complaint regarding any Doctor Listing, you may notify us by emailing us at info@healthclic.co.uk with the following information: name; street address; email address; full details of your complaint and the Doctor Listing (or Doctor Listings) you are complaining about. These requests should only be submitted by you or someone who is authorised to act on your behalf.

b). You may also bring a complaint or dispute about our Services via alternative dispute resolution, which is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you have to go to court. If you are not happy with how we have handled any complaint or dispute, you may want to contact the Independent Sector Complaints Adjudication Service (ISCAS). You can submit a complaint to them via their website at http://www.iscas.org.uk.

c). In the unlikely event that legal action becomes necessary either by us or by you, these terms and any dispute or claim arising out of or in connection with their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and subject to the jurisdiction of the English courts.

16. Privacy

a). We are registered with the Information Commissioner’s Office as a data controller in the United Kingdom.

b). We will only collect, process, use and share your personal information in accordance with our Privacy Policy and as set out in these terms. By using the Service, you give your consent to us collecting, processing, using and sharing your personal data in this way. If you do not agree to our Privacy Policy, you should not access and/or use the Service.

c). Doctors available for Consultations are not permitted to use any personal data obtained about you or any other Patient as a result of a Consultation for any purpose other than as set out in the terms you enter into with such Doctors and our Privacy Policy.

d). We may use any feedback or comments you make in respect of the Service or any Doctor in our marketing material. We will not use your name unless we get your prior consent to do so.

17. Links

We may link to third party products or services from the Service, including to Doctors’ websites. You understand that we make no promises regarding any content, goods or services provided by such Doctors or other third parties. We are also not responsible to you in relation to any losses or harm caused by such third parties. You understand that when you provide data to such third parties you are providing it in accordance with their privacy policy (if any) and our own privacy policy does not apply in relation to that data.

18. General

a). We may wish to transfer all or a part of our rights or responsibilities under these terms to someone else but only if we give you advance notice. You agree that we may do so provided that the transfer does not significantly disadvantage you. You may not transfer, assign, subcontract or delegate any of the rights we give you under these terms unless we first agree to this in writing.

b). If any part of these terms is held to be invalid or unenforceable under any applicable local laws or by the applicable court, that part shall be interpreted in a manner consistent with applicable law to reflect as nearly as possible our original intentions and the remainder of these terms shall remain valid and enforceable.

c). Our failure to exercise or enforce any of our rights under these terms does not waive our right to enforce such right. Any waiver of such rights shall only be effective if it is in writing and signed by us. No single or partial exercise of any right or remedy will preclude or restrict the further exercise of any such right or remedy or other rights or remedies.

Website Content and Access

We may update the website from time to time. Please note that any of the content on the website may be out of date at any time and we are under no obligation to update it. We do not guarantee the website will be free from errors or omissions and we make no representations, warranties or guarantees, whether express or implied, that the content on the website is accurate, complete or up-to-date, or that it meets your requirements. The content on the website (which does not include any advice given pursuant to the Service) is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the website.

We do not guarantee that the website or any part of it will always be available or be uninterrupted. Access to the website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the website.

We do not guarantee that the website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the website. You should use your own virus protection software. You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, the server on which the Website is stored or any server, computer or database connected to the website. You must not attack the website via a denial-of-service attack, distributed denial-of service attack or other attack. By breaching this provision, you could be committing a criminal offence. We may report any suspected or actual breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

HealthClic Acceptable Use Policy

You agree that you will not:

        • use the Service to harm anyone or to cause offence to or harass any person;
        • use another person or entity’s email address in order to sign up to use the Service;
        • use the Service for fraudulent or abusive purposes (including, without limitation, by using the Service to impersonate any person or entity, or otherwise misrepresent your affiliation with a person, entity or the Service);
        • use the Service for any commercial or business purpose or for the benefit of any third party or to send unsolicited communications;
        • remove or amend any proprietary notices or other ownership information from the Service;
        • interfere with or disrupt the Service or servers or networks that provide the Service;

except as permitted by law, attempt to decompile, reverse engineer, disassemble or hack any of the Service, or to defeat or overcome any of our encryption technologies or security measures or data transmitted, processed or stored by us;

      • ‘spider’, ‘harvest’, ‘scrape’ or collect any information about or regarding other people that use the Service, including, but not limited to any personal data or information (including by uploading anything that collects information such as ‘spyware’);
      • disrupt the normal operation of the Service or do anything which is likely to have a negative effect on other users’ ability to use the Service;
      • disobey any requirements or regulations of mobile networks connected to the Service;
      • use the Service in violation of any applicable law or regulatory requirement;
      • attempt to get around technological measures designed to control access to, or elements of, the Service;
      • claim that you are associated with or endorsed by HealthClic unless you have entered into a written agreement with HealthClic to that effect;
      • republish in bulk any information derived from use of HealthClic;
      • “White-label” or otherwise hold yourself out as the originating provider of HealthClic or any material or processes contained in it;
      • tamper with, disable or override (or attempt to do any of those things) any security component or process of HealthClic;
      • use any technical or other means or process means to “mirror”, “frame”, “scrape,” “crawl” or “spider” any web pages or other services contained in the HealthClic service;
      • attempt to or actually access the Doctor Listings by any means other than through the Service. An example of such other means is attempting to access HealthClic via software-as-a-service platforms that aggregate access to multiple services, which include HealthClic; or
      • use the Service in any other way not permitted by these terms.

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